Our service includes
Fixed price version upgrades
Upgrade to the latest version quickly and efficiently
Continuous code upgrade
Customer specific and third party code upgrades
Access to localisations
Legal and tax-related features updated and supported
Technical conversion and instances
No hidden cost for test and dev instances and technical support
System maintenance and support
Keep your business running smoothly and effectively
Monthly patches and hot-fix
Security patches and system optimisation
Support for program errors
The support you need to implement correction faster
First line technical support
Technical support and advice at no extra charge
Maintenance and Support contract is charged monthly for a minimum of 12 months. The monthly charged is based on the Odoo "cloc" line count. The customer is entitled to one version upgrade is during each 12 month period. An extra one time charge of 12,500 kr is applied at the commencement of the upgrade for administration and provisioning of test and development instances and related database instances.
General "how to" support related standard Odoo functionality and operation is included in the service.
Program bugs and errors are defined as follows: A program does not function according to specification and the error can be replicated in a standard test instance (test data is standardised)
Technical support is defined as all support related to the technical environment including VM and network related services.
First-line end-user support is defined as support to users in the form of advice or help related to the operation of the system in current configuration and with the currently installed applications and settings.
First-line end-user support does not include: import export of data, data quality tests and corrections, changes to configuration and settings to implement new functions or resources.
Provision of resources and infrastructure.
Support related to import/export of data and data cleaning and or data validation.
Implementation of new functions, features, applications, interfaces and programs.
Additional services related to pay for service transactions (including but not limited to OCR, InExchange, AI transactions etc.)
End user training related to customer specific business processes (processes that require an understanding of your company practices and routines), including but not limited to financial processes and practices, production and project planning models practices including GMP.