Our service includes
Fixed price version upgrades
Upgrade to the latest version quickly and efficiently
Continous code upgrade
Customer specific and third party code upgrades
Access to localisations
Legal and tax-related features updated and supported
Technical conversion and instances
No hidden cost for test and dev instances and technical support
System maintenance and support
Keep your business running smoothly and effectively
Monthly patches and hotfixes
Security patches and system optimization
Support for program errors
The support you need to implement correction faster
First line technical support
Technical support and advice at no extra charge
Maintenance and Support contract is charged monthly for a minimum of 12 months. The monthly charged is based on the Odoo "cloc" line count. The customer is entitled to one version upgrade is during each 12 month period. An extra one time charge of 9900 kr is applied at the commencement of the upgrade for administration of test and developement instances and related database instances.
Technical support is defined as all support related to the technical environment including VM and network related services.
First-line end-user support is defined as support to users in the form of advice or help related to the operation of the system in current configuration and with the currently installed applications and settings.
First-line end-user support does not include: import export of data, data quality tests and corrections, changes to configuration and settings to implement new functions or resources.
Provision of resources and infrastructure
Support related to import/export of data and data cleaning validation
Implementation of new functions, applications and programs
Additional services related to transactions (including but not limited to OCR, InExchange)