Customer Case IT-Bolaget
When an IT company itself becomes a customer in the digital transformation it usually leads, something interesting happens. It’s not just about technology – it’s about having the courage to rethink established ways of working, finding the right tools, and choosing a partner who understands both the business and the people behind it. On Åland, the journey took off with a clear goal: to create an everyday life that works as seamlessly internally as it does for the customers.
IT-Bolaget on Åland is a reliable and knowledgeable IT partner for businesses and organizations that want a stable, secure, and future-proof IT environment. With a strong focus on long-term relationships, personal service, and technical expertise, they help their customers achieve an everyday life that simply works – every day. Whether it’s about cloud services, cybersecurity, support, or operational solutions, the goal is always the same: to create an IT environment that just runs smoothly.
But internally, things looked different. Even though IT-Bolaget itself delivers modern solutions to its customers, its own business processes were divided across several different systems – some digital, others still manual. Quotes were written in Word, calculations were done in Excel and sent by email. This led to confusion, misunderstandings, and human errors.
“It wasn’t surprising that mistakes happened sometimes – but it created uncertainty. We needed to get better control over our numbers and finances, and an overview of the entire process.” – Mattias Måhl, CEO, IT-bolaget
A system that gets the job done – and a partner who understands it
After mapping out their needs, IT-Bolaget began looking for a solution that could bring everything together: cases, orders, invoices, accounting, and customer data. The choice fell on Odoo – a flexible, open-source business system. But just as important as the system was choosing the right partner. Linserv quickly demonstrated that they not only knew Odoo – they understood the business.
“We chose Linserv for their professionalism. We understood that they know what they’re doing – and that made us feel confident,” says Mattias Måhl.
The collaboration with Linserv has been characterized by clarity, speed, and seamless interaction. “The process from ‘this is what we want to do’ to ‘here is a proposal’ to ‘now we implement’ has always been very smooth.”
Linserv’s quick response times, knowledgeable answers, and clear communication have made IT-Bolaget feel confidently supported – even when they handle much of the work themselves in Odoo.
“We’ve familiarized ourselves with how Odoo works and do a lot ourselves, but it’s an enormous comfort to know that Linserv is there whenever we need help. And we get answers immediately,” says Mattias.
From fragmented to seamless
Today, the entire process – from a case coming in to it being invoiced – is managed in Odoo. Customer inquiries land in the CRM, communication takes place there, quotes are created and sent, and everything is linked to the same case. It’s easy to follow up, see what has been done, and what remains.
“It makes the entire sales process easier. We get an enormously better overview and can extract statistics in a completely different way.”
What previously required multiple tools and a lot of manual work now happens with just a few clicks. Everyday life has become significantly easier – and more secure.
“It’s not just a new system – it’s a new way of working. And it’s clear that it works.”
Thanks to Odoo’s openness, IT-Bolaget has full insight into what’s happening behind the scenes. “We get a clear specification of how any issues have been resolved by Linserv, and thanks to the open source code, we can see what was done and how. It creates transparency and confidence.”
A partner worth recommending
IT-Bolaget on Åland warmly recommends Linserv as an Odoo partner. “There have been short, fast response times, always excellent support, and clear communication. And the fact that Linserv is Swedish-speaking has been important for us.”
With Odoo as the hub and Linserv as their partner, IT-Bolaget has created a platform that not only works today – but can grow with them in the future.
“Digitalization is a word many use. For us, it has become a reality. And it would never have happened without Linserv.”
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