Odoo underhåll och supportavtal

När företaget är beroende på ett säkert och väl fungerande system blir det extra viktig med underhåll och optimering av systemet. Odoo SA och Community släpper dagligen nya funktioner, uppdateringar och säkerhetsuppdateringar.  

For a fixed monthly cost (Operations Agreement) we can keep your instance optimised and up to date. 

When you are ready to upgrade to latest version we make sure that it happens efficiently and without interruption to your daily business (Maintenance and Support Agreement).

Customers with a valid Operations and/or Maintenance agreement enjoy additional discount on our standard hourly rates.

Be om offert

Tjänsten inkluderar

Fastpris uppgradering

Uppgradera till senaste versionen, snabb och effektivt

Kontinuerlig uppgraderingar

Customer specific and third party code upgrades including patches and bugfixes.

Tillgång till svensk anpassningar

Anpassnings för svensk bokföring, skatter och banker

Instanser och verktyg ingår

Ingen dolda kostnader för teknik eller verktyg

Fastpris underhåll och support

Pålitlig, säker och tillgänglig system - varje dag

As required hot-fixes

Requires that customer has a valid monthly patch agreement

Lösa buggar och fel utan extra kostnad

The support you need to resolve program errors as quickly as possible

User and technical support

Teknik- och användarsupport utan extra kostnad

Allmäna villkor

Underhålls- och supportavtal debiteras varje månad i minst 12 månader. Den månatliga debiteringen baseras på Odoo "cloc" -räkningen. Kunden har rätt till att en version uppgraderas under varje tolvmånadersperiod. En extra engångsavgift på 9900kr tillkommer vid inledningen av uppgraderingen för administration av test- och utvecklingsinstanser och relaterade databasinstanser.

Technical and User support as defined below is included in our Maintenance and Support agreement at no additional cost.

Program bugs and errors are defined as follows:  A program does not function according to specification and the error can be replicated in a standard test instance (test data is standardised)

Our Maintenance and Support agreement is a monthly subscription service that includes Technical and User Support, bug fixes, and migration of covered extra modules. 

Technical and User Support

Teknisk support definieras som all support relaterad till den tekniska miljön inklusive VM- och nätverksrelaterade tjänster.

Technical support in this context does not include creation of new instances, restore of backups, configuration of applications outside of the VM resource pool (external DNS, mail servers and other servers/services).

User support is defined as support to users in the form of advice or help related to the operation of the system in current configuration and with the currently installed applications and settings.  Support includes advice, instructions, help with installed applications and functions, and related problem solving.  Support includes analysis and identification of program bugs and rectification of program bugs and errors.

Support in this context does not include implementation of new functionality, features or configuration. Support does not include the import of new data to the instance.  Support does not include database corrections.

Tjänster som debiteras separat

Tillhandahållande av resurser och infrastruktur.

Support related to import/export of data and data cleaning and or data validation in production instances.

Implementation of new functions, features, applications, interfaces and programs.

Additional services related to pay for service transactions (including but not limited to OCR, InExchange, AI transactions etc.)

Support for external applications

Restore of backups

Licenses